Contact

Have you checked out our Help section or our YouTube videos?

If you couldn't find an answer there, please contact our customer service (+41 32 501 40 16) or chat with one of our expert customers.

Opening time
Monday - Friday: 7:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 19:00

To start chatting, click on the bubble at the bottom right of the page. The chat is available 24/7.

Please, let us know!
To report an abandoned bike, simply fill out the form, and tell us as precisely as possible where the bike is.

Thanks so much for your support.

Contact our Executive Board's members